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Current Openings
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Why Join Us
Our Core Values

Current Positions Available

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Bilingual Customer Service Rep- Start ASAP
Department: Client Success
Full Time
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$17.00 - $18.00 per hour
Richardson, Texas, United States -
Description

DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies, become a DebtBluer today!!


Job Summary: DebtBlue is seeking a Bilingual Customer Service Representative who is the primary source of contact for clients enrolled in our debt settlement program. The ideal candidate will motivate clients to graduate complete the program by listening to their needs and providing them with a positive experience. CSS resolve simple to complex client inquiries in a professional and courteous manner using detailed knowledge of program, systems, applications, and problem solving-decision making skills while adhering to company guidelines and Debt Blue Core Values. The Client Success Specialist I will report to Client Success Manager.


What you'll do:

  • Notate client accounts in CRM with accurate and complete information to ensure exceptional
  • communication between employees and departments
  • Professionally handle incoming client requests and make monthly follow-up calls
  • Proactively address client needs via various communication channels
  • Complete outbound calls and annotate tasks
  • Communicate thorough understanding of company products and consumer debt relief options to clients as necessary
  • Utilize Customer Relationship Management system CRM to assign and complete tasks
  • Other duties as required to support department operations

What we are looking for:

  • Bilingual English/Spanish ** Required **
  • High School Diploma or GED required
  • 2 years of Call Center Preferred
  • Empathy and willingness to assist clients throughout their financial hardship
  • Problem solver with the ability to multitask using judgment and decision-making skills
  • Talent to compete in a fast-paced, high-energy environment
  • A stellar work ethic including a record of punctuality and good attendance
  • Proficiency in Microsoft Office, SharePoint and client service software, database, and tools
  • Bilingual Spanish is a plus
  • Hours 10 am - 7 pm

What we offer:

  • 401K
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability insurance
  • Long-term disability insurance - employer paid
  • Basic Life insurance - employer paid
  • Paid Time Off
  • Paid holidays
  • Employee referral program
  • Free onsite gym!!

Benefits:

  • 401K
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short- & long-term disability insurance
  • Life insurance
  • Paid Time Off
  • Paid holidays
  • Employee referral program
  • Free on-site gym
  • Ergonomical desk

What is it like working for DebtBlue?

The culture of this company is amazing. The people here are very friendly and always willing to help. They are also open to new ideas for improving processes. As a member of the team, you will have plenty of opportunities for growth and flexible schedules. We encourage our employees to speak up and share their ideas, opinions, and feedback.


Ready to join our team?

If this job seems like a good fit for you, we would be happy to discuss it with you! Please take a few minutes to complete our brief online application. We will get in touch with you afterwards to provide more information regarding the position and the subsequent steps.


Learn more about DebtBlue, our services and what we have to offer by reviewing the following links:

Company's Website: www.debtblue.com

Informational Videos: https://debtblue.com/debt-relief-options/debtblue-library/

Facebook: https://www.facebook.com/DebtBlue/

LinkedIn: https://www.linkedin.com/company/debtblue

Testimonials and Trustpilot Reviews: https://debtblue.com/get-started/testimonials/

***Nationally recognized TV ads as seen on Fox News, MSNBC, and other major networks***

AAP/EEO Statement

DebtBlue, LLC is an equal opportunity employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information GINA, age, disability, marital status or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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Are You Driven By Dedication?

Why Working Here Matters

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We're Committed to Making a Difference.
Join us in helping our clients.

Our team helps make it possible for consumers to find a solution to credit card, medical and other unsecured debt. In doing so, we help restore peace to people filled with fear, families without hope, and folks who doubt they’ll ever have a positive financial future.

Our Core Values sum up the experience of working at DebtBlue. As a team member, you’ll find that helping consumers understand that it’s possible to escape debt is just the beginning. We walk alongside our clients and strive to educate them in behaviors, strategies and new thinking that will help them financially win in the long-run.

Important Note: We embed our reviews, and rating scores directly from their source, and they update in real time! Content blocking or ad block plugins may prevent this data from showing.

What does it mean to be a DebtBluer?

Our Core Values

  • Client Focused
  • Growth Mindset
  • Accountability
  • Winning Attitude
  • Innovative
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  • DebtBluers use integrity and empathy to direct our interactions with clients and team members.
  • We do this by actively listening and proactively responding with effective communication and in a caring, professional manner.
  • Our actions reflect that the company, teams, and clients are elevated over our own personal needs.

    • "We don't want to be the biggest company in the debt relief industry - we want to be the most admired."
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  • DebtBluers never stop sharpening their skills. They learn from others, ask for help and never settle for how it has always been done.
  • DebtBluers make their future. We are very curious and want to learn. We empower our people to voice ideas, opinions, and feedback.
  • Candid feedback and coaching are essential for learning. DebtBluers actively seek and embrace continuous feedback from team members and leaders.

    • "Continuous improvement is the core of our team's, and by extension, our clients' success."
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  • Leadership transparently reviews our results, and DebtBluers take what we learn to improve, adapt, and grow.
  • Key Performance Indicators (KPI) are how we measure the success of our organization. With KPIs, we track progress, learn from results, and adapt our processes. We test against our results and repeat what works as we continually pursue excellence in our industry.

    • "We dedicate ourselves to doing the right thing at each and every level of our organization."
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  • DebtBluers know that discipline and hard work create wins. They also learn from every setback.
  • We only fail when we don’t reflect, learn, and adapt from failure.

    • "When we give ourselves permission to fail, we, at the same time, give ourselves permission to excel."
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  • DebtBluers think outside the box to solve team member and client issues.
  • We don’t stop at NO or CAN’T.
  • We identify issues and don’t tolerate them. DebtBluers leverage technology to evolve systems, reduce waste, permanently resolve issues, and refine documentation to mature our business process for the next DebtBluer.

    • “Logic will only get you from point A to point B, but imagination will take you everywhere else.”
    Want to be a DebtBluer?

    Become an impact player on a team that makes a difference.

    Apply Today