DebtBlue Careers

DebtBlue Careers
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Customer Service Representative
Department: Client Success
Full Time
Richardson, Texas, United States - 75081
Description

DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies, become a DebtBluer today!!

Job Summary: DebtBlue is seeking a Customer Service Representative to be the primary source of contact for clients enrolled in our debt settlement program. The ideal candidate will motivate clients to graduate complete the program by listening to their needs and providing them with a positive experience.

Salary: $33,280 - $37,440 per year

Duties/Responsibilities:

  • Professionally handle incoming client requests and make monthly follow-up calls via phone.
  • Building relationships via all client inquiries, requests, monthly follow-ups and thoroughly educating them on our debt relief solutions.
  • Provide first call resolutions with all clients and work with other departments as client advocates to ensure proper resolution
  • Receive approximately 30-40 inbound calls daily and make approximately 60-75 outbound calls daily
  • Welcome clients to the program that includes walking them through their account and what to expect from our debt relief program
  • Preserve client confidentiality and comply with all federal and state regulations
  • Maintain departmental standards and objectives

Education and Skills:

  • High School Diploma or GED required
  • Bilingual - Fluent in English and Spanish is a plus
  • 1-2 years customer service experience
  • 1-2 years call center environment
  • Empathy and willingness to assist clients throughout their financial hardship
  • Talent to compete in a fast-paced, high energy environment
  • Problem solver with the ability to multitask using judgment and decision-making skills
  • A stellar work ethic including a record of punctuality and good attendance
  • Proficiency in Microsoft Office, SharePoint, client service software, databases, and tools

Why work for us?

  • 401K
  • Health insurance
  • Dental insurance
  • Vision insurance
  • HSA - employer contribution
  • Short-term disability insurance
  • Long-term disability insurance - employer paid
  • Basic Life insurance - employer paid
  • Paid Time Off
  • Paid holidays
  • Employee referral program
  • Free onsite gym!!

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 25 pounds at times
  • The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities

AAP/EEO Statement

DebtBlue, LLC is an equal opportunity employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information GINA, age, disability, marital status or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by law.

Location: 75081


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Are You Driven By Dedication?

Why Working Here Matters

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We're Committed to Making a Difference.
Join us in helping our clients.

Our team helps make it possible for consumers to find a solution to credit card, medical and other unsecured debt. In doing so, we help restore peace to people filled with fear, families without hope, and folks who doubt they’ll ever have a positive financial future.

Our Core Values sum up the experience of working at DebtBlue. As a team member, you’ll find that helping consumers understand that it’s possible to escape debt is just the beginning. We walk alongside our clients and strive to educate them in behaviors, strategies and new thinking that will help them financially win in the long-run.

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What does it mean to be a DebtBluer?

Our Core Values

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  • DebtBluers use integrity and empathy to direct our interactions with clients and team members.
  • We do this by actively listening and proactively responding with effective communication and in a caring, professional manner.
  • Our actions reflect that the company, teams, and clients are elevated over our own personal needs.
  • "We don't want to be the biggest company in the debt relief industry - we want to be the most admired."
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  • DebtBluers never stop sharpening their skills. They learn from others, ask for help and never settle for how it has always been done.
  • DebtBluers make their future. We are very curious and want to learn. We empower our people to voice ideas, opinions, and feedback.
  • Candid feedback and coaching are essential for learning. DebtBluers actively seek and embrace continuous feedback from team members and leaders.
  • "Continuous improvement is the core of our team's, and by extension, our clients' success."
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  • Leadership transparently reviews our results, and DebtBluers take what we learn to improve, adapt, and grow.
  • Key Performance Indicators (KPI) are how we measure the success of our organization. With KPIs, we track progress, learn from results, and adapt our processes. We test against our results and repeat what works as we continually pursue excellence in our industry.
  • "We dedicate ourselves to doing the right thing at each and every level of our organization."
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  • DebtBluers know that discipline and hard work create wins. They also learn from every setback.
  • We only fail when we don’t reflect, learn, and adapt from failure.
  • "When we give ourselves permission to fail, we, at the same time, give ourselves permission to excel."
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  • DebtBluers think outside the box to solve team member and client issues.
  • We don’t stop at NO or CAN’T.
  • We identify issues and don’t tolerate them. DebtBluers leverage technology to evolve systems, reduce waste, permanently resolve issues, and refine documentation to mature our business process for the next DebtBluer.
  • “Logic will only get you from point A to point B, but imagination will take you everywhere else.”
    Want to be a DebtBluer?

    Become an impact player on a team that makes a difference.