DebtBlue Careers

DebtBlue Careers
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Current Positions Available

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Payment Processor
Department: Quality Control
Full Time
$33280 - $37440
Richardson, Texas, United States - 75081

DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies, become a DebtBluer today!!

We are looking for a Payment Processor who will be responsible for auditing, data entry, processing, and confirmations with financial institutions and/or collection agencies for all payments of negotiated settlements.

Salary: $33,280 - $37,440 per hour

What you are good at:

  • Process scheduled payments of negotiated settlements.
  • Process requests from third parties related to clearing, pending, cancelling, and modifying creditor settlement payments.
  • Research client files to identify transactional issues.
  • Process settlement payment requests and ensures all appropriate approvals have been received.
  • Review client's files to audit fees
  • Flag accounts that have discrepancies with the performance fees and adjust/resolve if necessary
  • Send refund or referral of fees requests to the accounting department
  • Communicate with co-workers, management, clients, financial institutions, collection agencies, and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.

What you have:

  • High School Degree required
  • 1-2 years' experience in a call center role preferred
  • Must be detailed oriented
  • Have good problem-solving skills
  • Must demonstrate strong communication skills to work effectively with others
  • Proficiency in Microsoft Office, SharePoint, Windows OS, and CRMs

Why work for us?

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short & Long-Term disability
  • Paid Holidays
  • Paid time off
  • Free on-site gym

AAP/EEO Statement

DebtBlue, LLC is an equal opportunity employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information GINA, age, disability, marital status or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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Are You Driven By Dedication?

Why Working Here Matters

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We're Committed to Making a Difference.
Join us in helping our clients.

Our team helps make it possible for consumers to find a solution to credit card, medical and other unsecured debt. In doing so, we help restore peace to people filled with fear, families without hope, and folks who doubt they’ll ever have a positive financial future.

Our Core Values sum up the experience of working at DebtBlue. As a team member, you’ll find that helping consumers understand that it’s possible to escape debt is just the beginning. We walk alongside our clients and strive to educate them in behaviors, strategies and new thinking that will help them financially win in the long-run.

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What does it mean to be a DebtBluer?

Our Core Values

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  • DebtBluers use integrity and empathy to direct our interactions with clients and team members.
  • We do this by actively listening and proactively responding with effective communication and in a caring, professional manner.
  • Our actions reflect that the company, teams, and clients are elevated over our own personal needs.
  • "We don't want to be the biggest company in the debt relief industry - we want to be the most admired."
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  • DebtBluers never stop sharpening their skills. They learn from others, ask for help and never settle for how it has always been done.
  • DebtBluers make their future. We are very curious and want to learn. We empower our people to voice ideas, opinions, and feedback.
  • Candid feedback and coaching are essential for learning. DebtBluers actively seek and embrace continuous feedback from team members and leaders.
  • "Continuous improvement is the core of our team's, and by extension, our clients' success."
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  • Leadership transparently reviews our results, and DebtBluers take what we learn to improve, adapt, and grow.
  • Key Performance Indicators (KPI) are how we measure the success of our organization. With KPIs, we track progress, learn from results, and adapt our processes. We test against our results and repeat what works as we continually pursue excellence in our industry.
  • "We dedicate ourselves to doing the right thing at each and every level of our organization."
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  • DebtBluers know that discipline and hard work create wins. They also learn from every setback.
  • We only fail when we don’t reflect, learn, and adapt from failure.
  • "When we give ourselves permission to fail, we, at the same time, give ourselves permission to excel."
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  • DebtBluers think outside the box to solve team member and client issues.
  • We don’t stop at NO or CAN’T.
  • We identify issues and don’t tolerate them. DebtBluers leverage technology to evolve systems, reduce waste, permanently resolve issues, and refine documentation to mature our business process for the next DebtBluer.
  • “Logic will only get you from point A to point B, but imagination will take you everywhere else.”
    Want to be a DebtBluer?

    Become an impact player on a team that makes a difference.