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Why Join Us
Our Core Values

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Retention Specialist
Department: Payment Processing
Full Time
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$17.00 per hour
Richardson, Texas, United States -
Description

DebtBlue is seeking a passionate and customer-focused Retention Specialist to join our dynamic team. The ideal candidate will possess strong interpersonal skills, a deep understanding of financial hardship, and a compassionate approach to client management. Your primary role will be to retain clients through effective communication, problem-solving, and negotiation, ensuring they remain engaged and satisfied with our services.

DebtBlue, LLC DB is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies become a DebtBluer today!!

Pay: $17.00/HR

Hours: 9:00 - 6:00 pm

What you'll do:

  • Identify reasons for cancellation requests and proactively offer solutions to address clients' concerns, aiming to retain their business.
  • Conduct client satisfaction surveys and follow-up calls to gather feedback and implement improvements.
  • Collaborate with the sales and customer service teams to ensure a seamless client experience.
  • Negotiate payment arrangements and modifications to settlement plans as needed to prevent cancellations.
  • Educate clients on the benefits of staying enrolled in the program and the potential consequences of leaving early.
  • Maintain accurate and up-to-date records of client interactions, interventions, and outcomes.
  • Participate in training sessions to enhance knowledge of industry regulations, company services, and effective retention strategies.

What we are looking for:

  • Proven experience in customer service, retention, or a related role, preferably in the financial services or debt settlement industry.
  • Exceptional communication and negotiation skills, with the ability to empathize with clients facing financial difficulties.
  • Strong problem-solving abilities and a results-oriented mindset.
  • Proficiency in CRM software and MS Office Word, Excel, PowerPoint.
  • Excellent organizational skills and the ability to handle multiple tasks simultaneously.

What we offer:

  • Opportunity to join a growing company with proven leadership and participate in a fast-growing industry poised to thrive in the years to come
  • Convenient location in newly renovated building in Richardson Telecom Corridor
  • Modern office/desk equipment and facilities
  • Free on-site fitness facility with gym and showers
  • Lots of fun while you work hard
  • Business casual work environment
  • Monthly awards and recognition
  • Corporate contests
  • Ping pong table and foosball table to chill during breaks

Benefits:

  • 401K
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short- & long-term disability insurance
  • Life insurance
  • Paid Time Off
  • Paid holidays
  • Employee referral program
  • Free on-site gym
  • Ergonomical desk

What is it like working for DebtBlue?

The culture of this company is amazing. The people here are very friendly and always willing to help. They are also open to new ideas for improving processes. As a member of the team, you will have plenty of opportunities for growth and flexible schedules. We encourage our employees to speak up and share their ideas, opinions, and feedback.


Ready to join our team?

If this job seems like a good fit for you, we would be happy to discuss it with you! Please take a few minutes to complete our brief online application. We will get in touch with you afterwards to provide more information regarding the position and the subsequent steps.



Learn more about DebtBlue, our services and what we have to offer by reviewing the following links:

Company's Website: www.debtblue.com

Informational Videos: https://debtblue.com/debt-relief-options/debtblue-library/

Facebook: https://www.facebook.com/DebtBlue/

LinkedIn: https://www.linkedin.com/company/debtblue

Testimonials and Trustpilot Reviews: https://debtblue.com/get-started/testimonials/

***Nationally recognized TV ads as seen on Fox News, MSNBC, and other major networks***

AAP/EEO Statement

DebtBlue, LLC is an equal opportunity employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information GINA, age, disability, marital status or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

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Are You Driven By Dedication?

Why Working Here Matters

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We're Committed to Making a Difference.
Join us in helping our clients.

Our team helps make it possible for consumers to find a solution to credit card, medical and other unsecured debt. In doing so, we help restore peace to people filled with fear, families without hope, and folks who doubt they’ll ever have a positive financial future.

Our Core Values sum up the experience of working at DebtBlue. As a team member, you’ll find that helping consumers understand that it’s possible to escape debt is just the beginning. We walk alongside our clients and strive to educate them in behaviors, strategies and new thinking that will help them financially win in the long-run.

Important Note: We embed our reviews, and rating scores directly from their source, and they update in real time! Content blocking or ad block plugins may prevent this data from showing.

What does it mean to be a DebtBluer?

Our Core Values

  • Client Focused
  • Growth Mindset
  • Accountability
  • Winning Attitude
  • Innovative
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  • DebtBluers use integrity and empathy to direct our interactions with clients and team members.
  • We do this by actively listening and proactively responding with effective communication and in a caring, professional manner.
  • Our actions reflect that the company, teams, and clients are elevated over our own personal needs.

    • "We don't want to be the biggest company in the debt relief industry - we want to be the most admired."
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  • DebtBluers never stop sharpening their skills. They learn from others, ask for help and never settle for how it has always been done.
  • DebtBluers make their future. We are very curious and want to learn. We empower our people to voice ideas, opinions, and feedback.
  • Candid feedback and coaching are essential for learning. DebtBluers actively seek and embrace continuous feedback from team members and leaders.

    • "Continuous improvement is the core of our team's, and by extension, our clients' success."
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  • Leadership transparently reviews our results, and DebtBluers take what we learn to improve, adapt, and grow.
  • Key Performance Indicators (KPI) are how we measure the success of our organization. With KPIs, we track progress, learn from results, and adapt our processes. We test against our results and repeat what works as we continually pursue excellence in our industry.

    • "We dedicate ourselves to doing the right thing at each and every level of our organization."
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  • DebtBluers know that discipline and hard work create wins. They also learn from every setback.
  • We only fail when we don’t reflect, learn, and adapt from failure.

    • "When we give ourselves permission to fail, we, at the same time, give ourselves permission to excel."
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  • DebtBluers think outside the box to solve team member and client issues.
  • We don’t stop at NO or CAN’T.
  • We identify issues and don’t tolerate them. DebtBluers leverage technology to evolve systems, reduce waste, permanently resolve issues, and refine documentation to mature our business process for the next DebtBluer.

    • “Logic will only get you from point A to point B, but imagination will take you everywhere else.”
    Want to be a DebtBluer?

    Become an impact player on a team that makes a difference.

    Apply Today