DebtBlue Careers

DebtBlue Careers
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Verification Specialist
Department: Underwriting
Full Time
Richardson, Texas, United States - 75081
Description



Job Summary: DebtBlue, LLC is searching for a Debt Verification Specialist that is highly organized and works well individually and with a team. Must be dependable, courteous and have strong customer service skills. The ability to pay close attention to details and multi-task is essential in this role. The ideal candidate will be competent in prioritizing and working with little to no supervision.

Pay: $33,280 - $37,440 per year

What you will be doing:

  • Perform all essential functions of enrolling clients into the DebtBlue Program including, making welcome calls and sending documentation to our clients for signatures.
  • Answer all questions a client may have and resolve any issue with signing documents as needed.
  • Follow the Compliance Guideline Policy to ensure that the accounts meet the requirements to enroll.
  • Review and score New Account Specialist calls for quality assurance and provide feedback.
  • Preserve client confidentiality and comply with all federal and state regulations
  • Maintains departmental standards and objectives
  • Other duties as required to support department operations

What you will bring along:

  • High School Diploma or GED required
  • 3+ years customer service required
  • Bilingual in Spanish is a plus
  • Strong written/verbal communication skills
  • Problem solver with the ability to multi-task using judgment and decision-making skills.
  • Proven experience dealing directly with clients through phone, email and texts
  • Demonstrated ability to perform well in a fast-paced environment
  • Computer knowledge of Word/Excel/Microsoft and other office Application

Why work for us?

  • 401K
  • Health insurance
  • Dental insurance
  • Vision insurance
  • HSA - employer contribution
  • Short-term disability insurance
  • Long-term disability insurance - employer paid
  • Basic Life insurance - employer paid
  • Paid Time Off
  • Paid Holidays
  • Employee referral program
  • Free Onsite Gym

AAP/EEO Statement

DebtBlue, LLC is an equal opportunity employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information GINA, age, disability, marital status or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.

Location: 75081

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Are You Driven By Dedication?

Why Working Here Matters

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We're Committed to Making a Difference.
Join us in helping our clients.

Our team helps make it possible for consumers to find a solution to credit card, medical and other unsecured debt. In doing so, we help restore peace to people filled with fear, families without hope, and folks who doubt they’ll ever have a positive financial future.

Our Core Values sum up the experience of working at DebtBlue. As a team member, you’ll find that helping consumers understand that it’s possible to escape debt is just the beginning. We walk alongside our clients and strive to educate them in behaviors, strategies and new thinking that will help them financially win in the long-run.

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What does it mean to be a DebtBluer?

Our Core Values

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  • DebtBluers use integrity and empathy to direct our interactions with clients and team members.
  • We do this by actively listening and proactively responding with effective communication and in a caring, professional manner.
  • Our actions reflect that the company, teams, and clients are elevated over our own personal needs.
  • "We don't want to be the biggest company in the debt relief industry - we want to be the most admired."
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  • DebtBluers never stop sharpening their skills. They learn from others, ask for help and never settle for how it has always been done.
  • DebtBluers make their future. We are very curious and want to learn. We empower our people to voice ideas, opinions, and feedback.
  • Candid feedback and coaching are essential for learning. DebtBluers actively seek and embrace continuous feedback from team members and leaders.
  • "Continuous improvement is the core of our team's, and by extension, our clients' success."
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  • Leadership transparently reviews our results, and DebtBluers take what we learn to improve, adapt, and grow.
  • Key Performance Indicators (KPI) are how we measure the success of our organization. With KPIs, we track progress, learn from results, and adapt our processes. We test against our results and repeat what works as we continually pursue excellence in our industry.
  • "We dedicate ourselves to doing the right thing at each and every level of our organization."
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  • DebtBluers know that discipline and hard work create wins. They also learn from every setback.
  • We only fail when we don’t reflect, learn, and adapt from failure.
  • "When we give ourselves permission to fail, we, at the same time, give ourselves permission to excel."
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  • DebtBluers think outside the box to solve team member and client issues.
  • We don’t stop at NO or CAN’T.
  • We identify issues and don’t tolerate them. DebtBluers leverage technology to evolve systems, reduce waste, permanently resolve issues, and refine documentation to mature our business process for the next DebtBluer.
  • “Logic will only get you from point A to point B, but imagination will take you everywhere else.”
    Want to be a DebtBluer?

    Become an impact player on a team that makes a difference.