Why was my debt settlement account moved to DebtBlue?
DebtBlue acquired Nationwide Debt Reduction Services (NDRS) in 2020 and stands ready to deliver superior service to our valued NDRS clients. Although you’ll likely come across many new DebtBlue Client Success team members, there are still a number of NDRS team members onboard you’ve worked with throughout your program.
Why didn’t NDRS notify me after the acquisition?
Like many transitions that took place during the height of the pandemic, the lack of communication didn’t take place uniformly or as timely as it should have. DebtBlue regrets this and is working to ensure consistent and open communications moving forward.
What are my options for contacting DebtBlue?
Our contact information is listed below:

  • Phone: 469-405-5401 (main Client Success number)
  • Text Message: 972-440-5767
  • Creditor Hotline: 469-498-9563
  • Fax: 888-980-8273
  • Email: vip@debtblue.com

Please keep in mind: ALL settlements must be approved before we execute the settlement. That’s why it’s important that you return our calls and texts in a timely manner. You can also pre-approve settlements under 50%. If you would like more information about this, please contact the Client Success team.

What changes for me and my account as a DebtBlue client?
DebtBlue now manages the debt reduction program you started with NDRS. Nothing changes with your debt reduction program or your escrow account. Your debt reduction program is being managed by team members who genuinely care and who are committed to serving you with excellence. Simply put: This transfer of services doesn’t impact you or change your program.
Will things be better for me as I work with DebtBlue?
Definitely. DebtBlue is committed to your success. We’re committed to being here for the duration of your debt relief program and to being a leader in our industry for many years to come. The DebtBlue team is comprised of certified debt consultants who are determined to make your journey to debt freedom the best—and the shortest—journey possible.

Aggressive settlements for your credit accounts, responsive service, and open communications… That’s what you can look forward to as a DebtBlue client.

Where do I send documents?
The most secure way to get documents to us? Upload them to your client portal. This provides instant access for our team members and bypasses the pitfalls of snail mail. To access your client portal, simply click Client Logins from the menu at the top of any page of this website (debtblue.com).

If you need help accessing or activating your portal, please call 469-405-5401 or send us a note: vip@debtblue.com. You can also send statements by email to vip@debtblue.com.

If you need to send us physical copies of your documents, our mailing address follows:
1125 E. Campbell Rd., Suite 200
Richardson, TX 75081

How do I get legal help? 
As your account was being transitioned, you should have received an email from Veritas, Fortress Family Legal Plan (residents of Florida and Virginia) or Council Law Group. If you need to get connected to the right legal team for your account, please call us. We’ll send you information about your particular plan and connect you with the right team for your program.
Should I call NDRS for any reason?
Any calls made to NDRS end up with our friendly, capable DebtBlue Client Success team. NDRS closed its doors last year and ceased operations. Rest assured: DebtBlue now services your account with its full attention.
Are my payments changing?
You will continue funding your account through the payment processor you’ve been using to-date. Your special purpose deposit accounts, monthly drafts and other details remain unchanged.
Do my creditors know that I’m in the DebtBlue program now?
Yes. Your creditors are fully aware that DebtBlue is now servicing your accounts. Nothing changes with your agreements to reduce and resolve your debt, and your negotiations will continue as normal.