Careers

DebtBlue is committed to making a difference.
Our team helps make it possible for consumers to find a solution to credit card, medical and other unsecured debt. In doing so, we help restore peace to people filled with fear, families without hope, and folks who doubt they’ll ever have a positive financial future.

Our Core Values sum up the experience of working at DebtBlue. As a team member, you’ll find that helping consumers understand that it’s possible to escape debt is just the beginning. We walk alongside our clients and strive to educate them in behaviors, strategies and new thinking that will help them financially win in the long-run.

Client Focused

  • DebtBluers use integrity and empathy to direct our interactions with clients and team members.
  • We do this by actively listening and proactively responding with effective communication and in a caring, professional manner.
  • Our actions reflect that the company, teams and clients are elevated over our own personal needs.

Growth Mindset

  • DebtBluers never stop sharpening their skills. They learn from others, ask for help and never settle for how it has always been done.
  • DebtBluers make their future. We are very curious and want to learn. We empower our people to voice ideas, opinions, and feedback.
  • Candid feedback and coaching are essential for learning. DebtBluers actively seek and embrace continuous feedback from team members and leaders.

Accountability

  • Leadership transparently reviews our results, and DebtBluers take what we learn to improve, adapt and grow.
  • Key Performance Indicators (KPI) are how we measure the success of our organization. With KPIs, we track progress, learn from results, and adapt our processes; we test against our results and repeat what works as we continually pursue excellence in our industry.

Winning Attitude

  • DebtBluers know that discipline and hard work create wins. They also learn from every setback.
  • We only fail when we don’t reflect, learn, and adapt from failure.

Innovative

  • DebtBluers think outside the box to solve team member and client issues.
  • We don’t stop at NO or CAN’T.
  • We identify issues and don’t tolerate them. DebtBluers leverage technology to evolve systems, reduce waste, permanently resolve issues and refine documentation to mature our business process for the next DebtBluer.

Current Openings

Client Success Specialist (English/Bilingual Spanish)
DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they’ll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies, become a DebtBluer today!

Job Summary: 
DebtBlue is seeking a Customer Service Representative (Client Success Specialist) to be the primary source of contact for clients enrolled in our debt settlement program. The ideal candidate will motivate clients to graduate (complete the program) by listening to their needs and providing them with a positive experience. The Client Success Specialist will report to our Client Success Manager.

Location:
Plano, TX (relocating to Richardson, TX in Fall 2020)

Hours:
This is a full-time position. Days and hours of work are Monday through Friday, with varied work shifts from 8:00 a.m. to 8:00 p.m. No Saturday shift, but this is subject to change in the future.

Duties/Responsibilities: 

  • Engage directly with customers who contact us regarding account status and program knowledge requests. (This will primaraily be via inbound phone calls but sometimes requires outbound follow-up, sending an email, or other forms of communication.)
  • Research and problem-solve to determine appropriate solutions for the client and follow-up as needed to resolve issues
  • Develop, nurture, and manage client relationship to prevent bad ratings
  • Consistently perform above the Key Performance Indicator (KPI); 5 hours of talk time and 75 completed tasks per day
  • Preserve client confidentiality and comply with all federal and state regulations
  • Maintain departmental standards and objectives
  • Other duties as required to support department operations

Education and Skills: 

  • High School Diploma or GED (required)
  • 3+ years customer service experience in a call center environment (required)
  • Demonstrate excellent communication skills (written, verbal, and listening)
  • Operate with ownership, be a self-starter, and have a strong attention to detail
  • Problem solver with the ability to multi-task using judgment and decision-making skills
  • Proven experience dealing directly with clients through phone, email and texts
  • Proficiency in Microsoft Office, SharePoint, client service software, databases, and tools
  • Bilingual (Spanish) is a plus

Benefits: 

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short- & Long-Term disability
  • Paid Holidays
  • Paid time off

Physical Requirements:  

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 25 pounds at times
  • The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities

Apply Now: Client Success Specialist

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New Account Specialist (English/Bilingual Spanish)
DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they’ll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies, become a DebtBluer today!

Job Summary: 
DebtBlue is seeking an Inside Sales Representative (New Account Specialist) who has a strong desire and commitment to see our clients gain a positive financial future. The ideal candidate will possess a desire to convert every lead by educating, prequalifying and building rapport with each client. The New Account Specialist will report to our New Account Manager.  

Location:  
Plano, TX (relocating to Richardson, TX in Fall 2020)

Hours:
This is a full-time position. Days and hours of work are Monday through Friday, with varied work shifts from 7:30 a.m. to 9:00 p.m. and rotating Saturdays from 9:00 a.m. to 2:00 p.m.

Duties/Responsibilities: 

  • Utilize a proven sales process and approach to educate potential clients on our debt relief solutions
  • Prequalify and enroll clients into a suitable program based on a financial debt analysis
  • Develop, nurture, and manage client relationship to prevent bad ratings
  • Consistently perform above the Key Performance Indicator (KPI); complete client tasks, make 100 outbound calls a day or 4 hours of talk time, and convert one deal per day
  • Preserve client confidentiality and comply with all federal and state regulations
  • Maintain departmental standards and objectives
  • Other duties as required to support department operations

Education and Skills: 

  • High School Diploma or GED (required)
  • 2+ years sales experience (required)
  • Strong written, verbal and communication skills
  • Talent to compete in a fast-paced, high energy environment
  • Problem solver with the ability to multi-task using judgment and decision-making skills
  • Proven experience dealing directly with clients through phone, email and texts
  • Proficiency in Microsoft Office, SharePoint, client service software, databases, and tools
  • Bilingual (Spanish) is a plus

Benefits: 

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short- & Long-Term disability
  • Paid Holidays
  • Paid time off

Physical Requirements:  

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 25 pounds at times
  • The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities

Apply Now: New Account Specialist

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    5MB max file size. MS Word Doc or PDF only.
  • This field is for validation purposes and should be left unchanged.
Negotiation Specialist (English/Bilingual Spanish)
Job Summary:
DebtBlue, LLC is searching for a self-motivated and organized Negotiation Specialist to a build rapport with representatives of creditors, creditor law firms, collection agencies, and debt buyers to negotiate settlements of accounts on behalf of the client. The Negotiation Specialist will report to our Negotiation Manager.

Location:
Plano, TX (relocating to Richardson, TX in Fall 2020).

Hours:
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional Saturdays and overtime based on departmental needs.

Duties/Responsibilities:

  • Negotiate with creditors, collection agencies, and attorney offices for reduced settlements on delinquent and/or charged off accounts on behalf of our clients
  • Calculate acceptable percentages for settlement according to guidelines set forth by department
  • Effectively manage an open queue of accounts to reach monthly production goal
  • Consistently perform above the Key Performance Indicator (KPI); Minimum of 75 settlements per month; Daily metrics include a goal of 10 new offers/day, and building a pipeline by sending 20 ATCs/day
  • Review clients account to determine funds necessary to complete settlement and payment of company fees
  • Gather and submit required documentation for approval and payment of settlements and fees
  • Preserve client confidentiality and comply with all federal and state regulations
  • Maintains departmental standards and objectives
  • Other duties as required to support department operations

Education and Skills:

  • High School Diploma or GED (required)
  • 3+ years’ experience in a customer service, collections or negotiation role (required)
  • Effective communication skills (verbal and written), utilizing tact and persuasion with customer-focused goals
  • A high degree of initiative with the ability to meet and exceed monthly goals
  • Able to prioritize and meet deadlines with little to no supervision
  • Ability to pay close attention to detail and apply policies, procedures and guidelines to a variety of situations
  • Strong math skills
  • Proficiency in Microsoft Office, SharePoint and client service software, database and tools
  • Bilingual (Spanish) is a plus

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short- & Long-Term disability
  • Paid Holidays
  • Paid time off

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.
  • The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.

Apply Now: Negotiation Specialist

  • Accepted file types: pdf, docx.
    5MB max file size. MS Word Doc or PDF only.
  • This field is for validation purposes and should be left unchanged.